The following statement explains our policy regarding the personal information we collect about you.
This policy covers Greenwood Direct Ltd's use of personal information that we collect when you use our website.
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services may include newsletters, competitions, live chats, message boards and website membership.
By entering your details in the fields requested, you enable Greenwood Direct Ltd and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy.
When using your personal information Greenwood Direct Ltd will act in accordance with current legislation and aim to meet current Internet best practice.
Should you have any queries about any of these issues, please contact us.
2. Visitor Information
Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. For example: if on a previous visit you went to a specific product page, we might find this out from your cookie and highlight relevant information on your second and subsequent visits.
3. Use and storage of your personal information
We do not store credit card details nor do we share customer details with any 3rd parties
When you supply any personal information to our website (e.g. for competitions, shop & other features) we have legal obligations towards you in the way we use those data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular web pages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else.
In general, any information you provide to Greenwood Direct Ltd will only be used by this company and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to our website or otherwise engage in any disruptive behaviour on our website, we can use whatever information is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.
We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of website membership you no longer wish to continue your registration as a website member. For safety reasons, however, we may store messaging transcript data (including message content, member names, times and dates) arising from the use of the website for a period of six months. Where personal information is held for people who are not yet registered but have taken part in other website services (e.g. competitions), that information will be held as long as is necessary to ensure that the service is run smoothly.
We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
If you are notified on that your information may be used to allow us to contact you for "service administration purposes", this means that we may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on the website unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.
4. Access to your personal information
You have the right to request a copy of the personal information Greenwood Direct Ltd holds about you and to have any inaccuracies corrected.
Please address requests to the Data Protection Officer, Greenwood Direct Ltd. Pewshill Farm, Giddeahall, Yatton Keynell, Chippenham, SN14 7ES
We charge £10 for information requests.
5. Users 16 and under
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the website.
Users without this consent are not allowed to provide us with personal information.